COMPLAINTS PROCEDURE

1. DO YOU HAVE A COMPLAINT?

• At POMME Aesthetics & Longevity, we are committed to providing the highest standard ofmedical care and patient experience. However, we understand that there may be occasionswhere you are not fully satisfied with our services.

• We take every complaint seriously, as it allows us to continuously improve the quality andsafety of our care.

2. DISCUSSING YOUR CONCERN

We encourage you to first discuss your concern with us directly so that we can work togethertowards an appropriate solution. Open communication often enables us to resolve concernsquickly and effectively.

If you prefer, you may also submit a formal complaint without an in-person discussion. Acomplaint form can be requested through one of our team members or by contacting us via:

info@pommeclinics.com

We aim to review and resolve your complaint within four weeks, where reasonably possible.Our clinic operates in accordance with the GOMA Code of Conduct.

3. INDEPENDENT COMPLAINTS SUPPORT

If you prefer not to contact POMME Aesthetics & Longevity directly, or if your complaintcannot be resolved satisfactorily, you may contact our independent external complaints body.

Under the Dutch Healthcare Quality, Complaints and Disputes Act (Wkkgz), healthcareproviders — including cosmetic physicians — are required to be affiliated with a recogniseddisputes committee and independent complaints officer.

POMME Aesthetics & Longevity is affiliated with the independent complaints and disputes organisation DOKh.

DOKh Foundation
Department of Complaints and Disputes
Robijnstraat 6
1812 RB Alkmaar
The Netherlands

Telephone: +31 (0)72 520 83 25
Available daily from 09:00 – 15:00)

Email: klachtenengeschillen@dokh.nl
Website: www.dokh.nl